HigherGround’s Calibre line of products is the best-in-class collection/recording solution that captures call center interactions and associate metadata into decision-enabling intelligence. Gaining insight into customer experience, the system record interactions and measurement for analysis and evaluation. The system automatically collects information reported through interactive dashboards, state indicator widgets, and control limit charts. Calibre is the reliable, full-featured tool that enhance performance, productivity and profitability. It is an integral business improvement tool that help organizations deliver timely and accurate information for analytics and business decisions.
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