A global enterprise software provider, NICE specialized in telephone voice recording, data security, and data analytics. NICE’s Multi-Channel Recording and Interaction Management enables organizations from various industries to capture structured and unstructured customer interaction and transaction data from multiple channels.
Teltech promote all of NICE solutions but mainly focus on Customer Experience Solutions:
A revolutionary and innovative platform that enables organizations to reduce total cost of ownership and record 100% of call interactions with real-time insights and guidance.
NICE Trading Recording (NTR) is a solution that can centrally manage all the firms’ voice recordings of front-office, middle-office, back-office, including: skype for business and mobile phones. Meeting the strict trading regulatory requirements, NTR provides highest level of secure storage, scalable architecture, and flexible data access, enabling firms to rapidly resolve disputes and clarify transactions.
Delivering visibility, accountability and consistency, NICE Uptivity is a full featured WFO solution that supports integrations with a wide variety of ACD and PBX solutions. NICE Uptivity includes specially designed solutions that focus on meeting the objectives of small to mid-sized contact centers in the U.S and abroad. With its simple, intuitive interface, the WFO suite allows the companies to get started quickly with support that reduce complexity and costs.
Nice’s latest fully-integrated and open cloud contact center platform includes the industry’s most complete and best-of-breed CX applications including: omnichannel routing, analytics, artificial intelligence and workforce optimization.